Collaboration and Content

Published Content List

• Instant messaging (IM)
• Office suites
• Portals
• Records management
• Search and taxonomy
• Social software
• Web conferencing
• Web content management

Umbrella Technology Focus:

Collaborative Applications and Enterprise Content Management

Primary Areas of Focus for 2010

• COMMUNICATION: Communication technologies are some of the most highly used and abused in organizations. E-mail has been joined by other communication channels such as instant messaging, blogs, and XML syndication (e.g., RSS and Atom). Determining which technologies are appropriate for various scenarios is difficult on its own. But adding to this complexity is the web of supporting infrastructure and overlapping superplatform and best-of-breed products available. Burton Group’s in-depth and pragmatic approach helps technologists get beyond understanding what these technologies are and helps them understand how they can be used to solve business problems and how they should be architected.

• COLLABORATION: There have always been opportunities for organizations to collaborate better. But competitive pressures and an increasingly dispersed and outsourced workforce have made collaboration an imperative for business success. Advances in technology and adoption have revealed opportunities to leverage collaboration in ways that are more practical and cost-effective than previously possible. Burton Group’s coverage of collaboration-focused applications and associated developer tools, workspaces, wikis, folksonomies, and web conferencing helps organizations architect policy-driven, practical approaches to meeting current and future collaboration needs.

• CONTENT MANAGEMENT: Content management has been a fractured space with separate products for document management, file management, imaging, records management, search, and web content management. But as these spaces converge, Burton Group provides guidance on how to rationalize and optimize multiple products, create policy around content creation and retention, and integrate content systems with the enterprise applications that often maintain control of business-critical content. Open source initiatives and content analytics are also addressed.

Additional Areas of Focus for 2010

• Collaboration business case creation
• Collaboration superplatforms such as IBM Lotus Domino/Notes, Microsoft SharePoint, and Oracle WebCenter
• Document formats and related standards
• Enterprise portals
• Information overload
• Open source and software-as-a-service collaboration and content management alternatives
• Social software and social networking

Published Content List